Bear Mill Estate & Inn is an intimate destination event venue located in Denver, Pennsylvania. The site of the original gristmill in Lancaster County, it was built in 1739 and has been fully restored in recent years. In March of 2023, Mark and Kat Roscioli purchased the property from the previous owner, after they fell in love with its charming indoor and outdoor event spaces and historic inn.
In Need of Modernization
The prior owners of the Bear Mill Estate & Inn hadn’t had any digital systems in place for executing contracts or collecting payments. When the Rosciolis started running the business, they knew they needed to modernize their internal tools and processes. They began researching different solutions, wanting more than anything to find one that would offer their clients at least one free payment option.
Drawn to Finli’s Payment Options & Ease of Use
The Rosciolis were delighted when they found Finli and realized the platform’s ACH payment option is free for customers and businesses alike.
“I used to work for a credit card company, and I know why they charge fees to businesses and customers,” says Mark Roscioli. “But when it comes to ACH payments, there’s absolutely no reason vendors or their customers should have to pay a percentage extra, especially with big ticket items like weddings. Yet most solutions charge fees for ACH payments anyway. When we found Finli and discovered it would allow us to offer at least one fee-free payment option to customers, we were thrilled.”
The new owners of Bear Mill Estate & Inn also liked the flexibility that came with using Finli’s digital payment system, knowing that customers could choose to pay by ACH, credit card, cash or check.
They furthermore enjoyed Finli’s intuitive invoicing functionality. It was easy for them to send out their contracts electronically, and then use Finli to send out the payment link. In the future, they’re interested in exploring Finli’s new quote management features so everything customer-facing is in one place.
“Finli does exactly what I want it to do,” says Mark. “It’s perfect. It’s easy to use, and offers so many options. If I need to split payments up according to a particular schedule, I can do that all once and then not think about it again. The system will remind the customer when the other payments are due, taking one more item off of my to-do list.”
The Rosciolis are excited to continue streamlining their operations and giving customers a wonderful, seamless end-to-end experience when they come to the Bear Mill Estate & Inn.
Ready to follow suit and take your own business to new heights with Finli’s easy, affordable invoicing, payments, CRM and reporting platform? Try it today!